STORE POLICY
PRIVACY POLICY
Sunshine and Salt Homewares is committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you for two reasons:
To process your order and to provide you with the best service possible.
We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you when you place an order or register on our web site includes:
Name
Address
Phone or Mobile Number
Email Address
This information is already stored on our internal systems and our website simply verifies you as a customer of Sunshine and Salt Homewares. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us.
If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at sales@sunshinesalthomewares.com.au


We may use the information you provide for the following purposes:
To send updates regarding the status of your enquiry or order
To send newsletters and details of offers and promotions in which we believe you will be interested to improve the design and content of the sunshinesalthomewares.com.au website.To understand the buying behaviour of our registered users
To perform other general marketing and promotional activities focused on our products and services

When you place an order we need to know your name, email address, delivery address, credit or debit card number and the card’s expiry date. This allows us to process and fulfill your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.
Data Security
Our site is designed to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy.
Improving Our Service
Sunshine and Salt Homewares does not sell, trade or rent your personal information to others. To better tailor our services to our customers’ needs, we use non-identifying and aggregate information to help us make decisions on how to improve Sunshine and Salt Homewares.
The Sunshine and Salt Homewares Team
SHIPPING POLICY
We will always do our very best to ship your order promptly. If we expect delays, we will contact you to keep you updated.
We use a courier company to ensure prompt delivery. Purchases cannot be shipped to PO Boxes. Please contact us if you need your parcel shipped to a PO Box and we will do our best to accommodate your request.
Shipping Costs
Our shipping charges are competitive and we offer a flat rate for most items, however, for larger and/or heavier pieces may occur higher shipping costs. We will contact you when additional costs are required.
Want to cancel your order?
Please contact us as soon as possible and we will do our best to cancel your order. If the order has been shipped then we will be unable to cancel or offer refunds.
How long will your order take to ship?
If the item you have ordered is in stock, your order will typically be despatched on the following working day, via our courier service. Once your order has been carefully packed and dispatched, you will receive a confirmation email with your shipping and tracking details. This allows you to monitor and keep track of your parcel on its journey to you.
Need to organise redelivery of your order?
In the case that our carrier is unable to deliver a package due to an incorrect address entered by you or multiple failed attempts to reach you at the point of delivery, your order will be returned to us. Please note we are not responsible for any costs involved in resending your package. You are responsible for all shipping costs associated with returned packages due to failed delivery. To organise and pay for the redelivery of an order, please contact us at sales@sunshinesalthomewares.com.a
Thanks from the Sunshine and Salt team
RETURN & REFUND POLICY
We want you to love the beautiful things you purchase from Sunshine and Salt Homewares, as much as we do. So if you choose something that doesn’t quite work or fit then don't worry as we will do our best to work with you.
Please send us an email at sales@sunshinesalthomewares.com.au within 5 days of receipt. 

We will happily provide you with an exchange with an alternative product if returned within that 5 day period. Please note, however that a return postage fee will need to be deducted from any return credit.
Beautiful things can be delicate, please note we will not replace or refund items that wear over time, this is in accordance with the consumer affairs laws with in Australia.
Thanks from the Sunshine and Salt Team.